Terms & Conditions
1. Preliminary Information
These Terms and Conditions govern Users’ purchase of the products made available on the website pahuplay.com (hereinafter, the “Website”), owned by PAHU PLAY International, S.L. (hereinafter, “PAHU PLAY”), Tax ID No. (NIF) B21716808, with its registered office at AVENIDA DIAGONAL, 433 - P. 4 PTA. 2, Barcelona, Spain, whose business activity consists of the marketing and sale of games and toys.
For the purposes of these product purchase terms (hereinafter, the “Terms and Conditions”), Consumer and/or User shall mean any individual who, acting outside his or her trade, business, craft or profession, accesses the Website with the intention of purchasing the products marketed through the Website (hereinafter, the “User”).
For any questions and/or complaints, you may contact the following email address: info@pahuplay.com
2. Purpose of the Website
This Website has been developed by PAHU PLAY for the purpose of enabling the User to purchase the products marketed through the Website (hereinafter, the “Products”).
All features, content, specifications, products, and prices of the items and services described or detailed on the Website are subject to change without prior notice. Any weight, measurement, recommended age, or similar description is provided as an approximation and is intended solely for informational purposes.
PAHU PLAY makes every reasonable effort to display as accurately as possible the characteristics of its products, including applicable colors; however, the actual color will depend on the User’s system, and we cannot guarantee that such a system will display the colors with complete accuracy.
The inclusion of any product or service on the Website does not imply or guarantee that it will always be available.
PAHU PLAY shall not be held liable for the misuse of products purchased by its customers, including failure to comply with minimum age requirements or the safety warnings associated with each item. By placing an order, the User agrees that the purchased product(s) will be used lawfully, appropriately, and in accordance with the safety instructions and warnings provided.
In the case of orders placed by minors using false information, responsibility shall lie with their parents, guardians, or legal representatives.
3. Acceptance of the Purchase Conditions
The purchase of any of the Products on the Website requires the User’s full and unconditional acceptance of these Terms and Conditions, as well as any specific conditions that may apply to the purchase.
By accepting the Terms and Conditions, the User undertakes to always act in accordance with the provisions set forth in this legal document. These are the only purchase conditions applicable to the use of the Website (without prejudice to any specific conditions that may apply to certain Products) and they supersede any other terms or conditions.
By accepting these purchase conditions, the User declares to be over 18 years of age and to have the legal capacity to contract and purchase the Products offered on the Website.
4. Operation of the Website and Users’ Obligations
The purchase process for Users entails the following considerations:
Product purchase Procedure
To acquire the Products made available to Users, the Website offers two options: (i) direct online purchase without prior registration by completing the form displayed when processing the order; or (ii) creating an account through an online form, which must be duly completed with the required information.
If the User decides to register on the PAHU PLAY Website, they must use their User account responsibly and maintain the confidentiality of the username and/or passwords that allow access to their account, to prevent unauthorized third-party use.
Considering the foregoing, Users must immediately notify PAHU PLAY via email at info@pahuplay.com of any misuse of their username and/or password due to circumstances such as theft, loss, or unauthorized access, so that PAHU PLAY may proceed to cancel, block, and/or disable the account as soon as it becomes aware of such improper use.
In this regard, Users assume full responsibility for their use of the Website. The Website may provide Users with access to a wide range of texts, graphics, drawings, designs, photographs, multimedia content, and information (hereinafter, the “Content”) belonging either to PAHU PLAY or third parties.
Users undertake to make lawful, diligent, honest, and proper use of any information or Content accessed through the Website, always acting in good faith and in compliance with applicable law and these Terms and Conditions.
User Account
If the User chooses to create a User account and register on the Website, they will have access to a profile where they may complete their personal information.
To do so, Users must correctly fill in all the information requested in the Website’s registration form.
Users must also be of legal age to obtain a User account. By registering and creating an account, the User represents that they meet this requirement.
The User guarantees that their information is accurate, current, and truthful. The User may also cancel their account on the Website at any time by contacting PAHU PLAY via email at info@pahuplay.com
Processing of purchase orders
Once the User has made a purchase, and provided that the payment has been authorized, PAHU PLAY will send the User, as soon as possible and in any case without undue delay, a purchase order confirmation to the email address provided. This confirmation constitutes a binding contract between the User and PAHU PLAY.
PAHU PLAY informs the User that the order confirmation and the purchase receipt shall not be valid as an invoice, as the official invoice will be provided by electronic means at the time of purchase of the Product.
User conduct on the Website
Users undertake to make lawful, diligent, honest, and proper use of any information or content accessed through the Website, always acting in good faith, in compliance with applicable law, and in accordance with these purchase conditions. But without limitation, visitors and Users of the Website shall not:
- Provide information that is untrue, inaccurate, incomplete, and/or outdated, nor provide identifying information belonging to another User or impersonate any individual or identity.
- Use the Website for fraudulent purposes, or in connection with criminal offenses or unlawful activities of any kind.
- Intentionally or maliciously cause damage or harm that may impair or alter the Website, nor intentionally introduce or distribute computer viruses that may cause unauthorized alterations to the Website’s content or systems.
- Download, transmit, or otherwise distribute content or applications that may infringe any applicable law or violate the rights of any party.
- Use the tools made available by PAHU PLAY for purposes other than those strictly informative.
- Use the Website to send, use, or reuse material containing illegal, offensive, pornographic, abusive, indecent, defamatory, obscene, or threatening information of any kind, or that infringes copyrights, trademarks, confidentiality, privacy, or any other rights, or is otherwise injurious or objectionable to third parties, or whose content includes computer viruses, political propaganda, advertising content, chain letters, mass mailings, or any other form of “spam” or, in general, any unnecessary nuisance or inconvenience.
- Reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the Website through which the Service is provided, without our express written permission.
- Actively promote or encourage third parties to engage in or contribute to any of the practices described above.
PAHU PLAY reserves the right to investigate and report to the competent authorities any conduct that constitutes a violation of applicable law, and to cooperate with those authorities in the investigation of such activities.
PAHU PLAY also reserves the right to deny any attempt to access the Website or to terminate the provision of Services in cases of improper use of the Website.
5. Availability of Products
If, after receiving the User’s order, PAHU PLAY detects that a Product is not available, the User will be informed and may choose either another product of the same value or a full or partial refund of the amount paid, depending on the Product purchased and its availability.
If the User opts for a refund, the amount previously paid will be reimbursed via the payment method selected by the User, without undue delay. The processed refund will be communicated to the User by email.
Users are informed that if, once PAHU PLAY has contacted the User and/or Customer to notify them of the unavailability of Products already purchased, the User does not respond to PAHU PLAY within TWO (2) business days, PAHU PLAY will make one final attempt to reach out; if there is still no response, the refund of the amount paid will be processed.
6. Prices and Payment Methods for Products
Prices
Access to the Website’s content is completely free of charge and does not require prior registration. Accordingly, the User shall only be required to pay for the purchase of the Products. The total order amount will be indicated in Euros (€) and will include applicable taxes, such as VAT (Value Added Tax), as appropriate. Before confirming the order, a detailed breakdown of the total payable amount will be provided.
Shipping costs and applicable taxes will be itemized separately in the shopping cart and will appear in the order summary prior to order processing.
Payment methods
PAHU PLAY makes the following payment methods available to the User:
- Credit and debit card payments via Shopify Payments, accepting Visa, Mastercard, Maestro, American Express, UnionPay debit cards, and UnionPay credit cards; and
- Payment gateways: Apple Pay and Google Pay.
Payments are subject to verification and authorization by the issuing entities of the chosen payment method (card issuers and/or payment account issuers) outside PAHU PLAY’s control. If such entity does not authorize the payment, the purchase procedure cannot continue, and the order will be automatically canceled, with the sale of the requested Product deemed not to have taken place.
By clicking on “Authorize Payment,” the User unequivocally confirms that the credit card used belongs to them, and therefore PAHU PLAY shall in no case be held liable for the fraudulent or unlawful use of credit cards by third parties.
Furthermore, at no point during the purchase process does PAHU PLAY have access to, or store, the User’s credit card information, as such data is transmitted via a secure, encrypted connection directly to the website of the entity managing the electronic payment.
7. Delivery times, places of delivery, and losses
Shipping and delivery of Products
Delivery of the Products shall be made to the address indicated by the User in the purchase form within 7 business days from the moment the order leaves PAHU PLAY’s warehouse.
Notwithstanding the foregoing, delivery times may vary and be affected by circumstances beyond PAHU PLAY’s control. But not limited to, periods of high sales volume (such as Christmas, special promotions, Black Friday, etc.) may extend the ordinary delivery period. Delivery times may also be extended in the event of incidents such as incorrect delivery addresses, recipient absence, or similar issues.
The preparation of orders and the time elapsed until their dispatch from PAHU PLAY’s warehouse may vary depending on the day on which the User and/or Customer places the order. The User is informed that placing an order on public holidays (national, regional, or local) or during the weekend will result in the order being processed on the next business day.
Currently, in accordance with PAHU PLAY’s prevailing policy, deliveries are made throughout the European territory, except for those areas where, due to logistical or customs reasons, it is not possible to guarantee the proper delivery of the order.
To arrange any preferences or circumstances relating to delivery that were not specified in the Purchase Order, or to inquire about the status of the shipment, the User must contact PAHU PLAY at the following address: info@pahuplay.com
Likewise, if delivery takes place at a time when the User is not present at the delivery address, PAHU PLAY or the shipping company will contact the User to arrange a new delivery date.
Absence of the User at the time of delivery
If the User is not present at the delivery address at the time of delivery, the procedure to be followed will depend on the courier company or logistics provider in charge of the shipment. Generally, the carrier will leave a notice with instructions on how to arrange a new delivery attempt or collect the order from the nearest office.
PAHU PLAY shall not be held liable for any delays, additional costs, or incidents arising from the User’s absence at the address indicated for delivery.
Incorrect shipment
If the User receives a Product different from the one purchased, the User must process the return of the Product received in accordance with the provisions of Clause 8.1 of these Terms and Conditions, expressly indicating that it is a case of an incorrect shipment. PAHU PLAY will contact the User as soon as possible to provide instructions on the steps to be taken and to resolve the matter without undue delay.
Changes to the delivery address
The User is informed that once the order is on its way, changes to the delivery address may be made, provided the shipment is not already out for delivery.
If the User needs to modify the order before it is shipped, or if there is any error, they may send an email to info@pahuplay.com
8. Exchanges, returns, and right of withdrawal
Right of Withdrawal/Returns
Users shall have a period of fourteen (14) calendar days to make changes or returns from the receipt of the product, or even before receiving it, in accordance with Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Defense of Consumers and Users (hereinafter, the “LDGCU”) and supplementary laws. Once this period has expired, declarations of withdrawal from product purchases will not be accepted.
To exercise the right of withdrawal, the User must notify PAHU PLAY of their intention to return the product by sending an email to the following address: info@pahuplay.com
To meet the withdrawal deadline, it is sufficient for the communication regarding the exercise of this right to be sent before the corresponding period expires. However, the refund is subject to the correct receipt of the product being returned.
Once the corresponding communication from the User to exercise their right of withdrawal has been received, PAHU PLAY will take the appropriate steps to process said request.
Consequences of Withdrawal
In the event of withdrawal, PAHU PLAY will refund all payments received using the same means of payment employed by the User for the initial transaction, within a maximum period of 14 days.
Partial returns of an order will result in a refund of the proportional part of the price paid by the User for that order.
However, the User is informed that they must bear the shipping costs for returning the product. PAHU PLAY informs you that these costs are as follows:
[______]
PAHU PLAY reserves the right to refuse returns that are reported or sent after the stipulated period, or items that are not in the same condition as when received by the customer.
To proceed with the return of a product, the User must follow these steps:
- Send an email with the subject PAHU PLAY RETURN to info@pahuplay.com. The User must include the order reference and the full name of the person who placed the order.
- PAHU PLAY will reply to the User with the necessary instructions together with the return label.
- Once PAHU PLAY receives the product, it will inspect the goods to verify that everything is in perfect condition and will then process the refund of the corresponding amount.
The User may return the purchased product provided that all its parts and accessories, the instructions, and any other documents included in the package are returned.
Warranty
All toys sold by PAHU PLAY are covered by a statutory warranty of three (3) years from the date of delivery, in accordance with the applicable consumer protection regulations. During this period, the User may claim repair, replacement, price reduction, or termination of the contract, as appropriate and in the terms established by law. This warranty only covers manufacturing defects or lack of conformity existing at the time of delivery, and excludes damages resulting from improper use, modifications, normal wear and tear, or failure to follow the product’s instructions for use and safety.
Return of defective Products
If the User receives a defective Product, they must contact PAHU PLAY as soon as possible to report the defect for it to be verified.
The User must send an email to info@pahuplay.com with the subject DEFECTIVE PRODUCT, including in the body of the message their full name, order number, and a photograph of the defective Product.
PAHU PLAY will contact the User as soon as possible to manage the return of the Product. Once PAHU PLAY has verified the condition of the Product, the full amount paid will be refunded, including shipping costs.
Product exchanges
PAHU PLAY does not carry out product exchanges. To do so, the User must return the unwanted Product and place a new order.
Refunds
All refunds will be made using the same payment method employed in the purchase. PAHU PLAY will not issue any refund until the Product has been received and its condition and compliance verified at the warehouse.
Once these conditions have been confirmed, the User will receive the corresponding refund within fourteen (14) days from receipt of the Product.
9. Exclusion of liability
The User is hereby informed that PAHU PLAY has implemented adequate security measures to comply with legally required standards and with the level of diligence expected of a professional of its nature. Accordingly, PAHU PLAY makes its best efforts to prevent the presence of errors, interruptions, viruses, or harmful components on the Website.
However, since PAHU PLAY does not control all factors that may influence the occurrence of such circumstances, it cannot guarantee that, on exceptional and isolated occasions, these may not affect browsing on the Website. In such cases, PAHU PLAY undertakes to act diligently and resolve the issue as soon as it becomes aware of it.
10. Personal data protection
PAHU PLAY guarantees the security and confidentiality of the personal data provided by Users, in compliance with Regulation (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter, the “GDPR”), as well as Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, the “LOPDGDD”).
In this regard, Users are informed that, in matters of privacy and protection of their personal data, they may exercise the following rights:
i. Access their personal data;
ii. Request the rectification of any inaccurate data;
iii. Request the erasure of their data;
iv. Request restriction of the processing of their data;
v. Object to the processing of their data;
vi. Exercise their right to be forgotten; and
vii. Request the portability of their data.
In addition, Users have the right not to be subject to decisions based solely on automated processing of their data.
The User may exercise all these rights by contacting PAHU PLAY at the email address info@pahuplay.com, indicating the reason for their request. Requests may also be sent to the following address: Avenida Diagonal, 433 - 4th Floor, Door 2, Barcelona, Spain.
Notwithstanding the foregoing, to learn all details regarding the processing of personal data carried out by PAHU PLAY, the User may consult the Privacy Policy at the following link: --------
11. Modifications
The information displayed on this Website is current as of the date of its last update. PAHU PLAY reserves the right to update, modify, or remove the information on this Website, as well as these Terms and Conditions, to adapt them to changes that may occur in applicable legislation and/or in the operation of the Website.
12. Severability clause
All provisions of these Terms and Conditions shall be interpreted independently and autonomously, and the remaining stipulations shall not be affected if any of them is declared null and void by a final court judgment or arbitral award. The affected provision(s) shall be replaced by another provision that preserves, to the extent possible, the intended effects of these Terms and Conditions.
These Terms and Conditions are drafted in English, although they may be translated under certain circumstances into other languages, such as Spanish. Notwithstanding the foregoing, in the event of doubt or conflict between the English version of the Terms and Conditions and any translation, the Spanish version shall always prevail.
13. Governing law and jurisdiction
These Terms and Conditions shall be governed by Spanish law.
In the event of a dispute concerning the interpretation, performance, or validity of these Terms and Conditions, the competent courts shall be those of the User’s place of residence.
